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PROBLEM WITH LOSING CONTENT FROM ACCOUNT!!

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The Landlord
Post time 2021-2-17 15:17:47 | Show the author posts only Reply Awards |Descending |Read mode
Dear IdV Support & Community,

The issue has to be reinvestigated agaain. Please read carefully through selected arguments:

1. I owned a (A-tier) Crimson Bride skin (Perfumer) collected in 8 season that is no longer available for purchase. I owned it after many hours of gameplay, unfortunately there is no screenshot of my game playing it.(you really don't have to believe me because I know the situation looks difficult due to the fact that I have no conclusive evidence of having a skin, but try to put yourself in my shoes because it was quite a long time ago)
I suspect the information should be stored on your servers, but after IdV PC launch I had lost all progress from 8 season with this skin from my account. Previously, I have been assured, that you had had spotted something on the way.

2. I always used one account for IdV. Never more than one. Please check if the account was not duplicatred or not replicated correctly when migrating from mobile to PC version.
(current nickname: VN|PilloW  ID:8721115)

3. Along the way, there was some sort of account migration as you were releasing the PC version of the game. There are plenty of problems users had encountered during this process that can be found over the internet. My case seems not to be the only one:

https://idv.neteasegamer.com/for ... thread&tid=3121

https://idv.neteasegamer.com/for ... thread&tid=4167

https://idv.neteasegamer.com/for ... thread&tid=4388

https://www.reddit.com/r/Identit ... 8v5/please_help_me/

It is a real fact,that I ovned mentioned skin in my account in the past and I don't believe you cannot find it and give it back to me. Otherwise, people should consider leaving a game that doesn't give them 100% confidence in keeping their progress, which would be a great loss for the community.

(sorry if the words are too drastic but losing content from your account is a serious problem)

Kind regards,
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The Sofa
Post time 2021-2-21 12:23:55 | Show the author posts only
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