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Cannot change name due to invalid characters

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The Landlord
Post time 2019-4-29 08:07:10 | Show the author posts only Reply Awards |Descending |Read mode
So me and my friend decided to use a clan name which consist a kanji (芋). So all my friends suceeded in changin their IGN, but I was at school when they decided to add the clan name to their IGN.So after I'm at home, I tried to change my name (still free because I've never changed it), but it says name contains invalid characters. I tried searching for the FAQ section to report it, as the game recommended, but I couldn't find it somehow. All of my friends were in the same region as me (we're in Indonesia) but they can change their IGN easily. I suspected that it's because I haven't updated the game from Google Play but one of my friend that suceeded didn't update their game too. Same situations as me, but it's only me who hasn't been able to change my name. Any solution to this or how can I contact the game dev so I can report this to them?

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The Sofa
Post time 2019-7-31 19:25:17 | Show the author posts only
Was this ever solved? I've had this same problem trying to change my own name, although the name I've been trying to change it to contains only capital and lowercase letters and a single underscore, which should be fine. I've had the game for a good few months, never changed my name before, and am connected via facebook, if that assists at all, but I'd really like to change the name I have in game.
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The Bench
Post time 2021-10-27 16:07:47 | Show the author posts only

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Post time 5 day(s) ago | Show the author posts only

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